Memo

2 to 3 pages

Barbara Maddock, the
Director of Information Technology, stopped you on your way to lunch to inquire
about ways to evaluate some training. She is planning some training in the area
of providing better customer service in the technical support center. You had
to rush off to a meeting, so you told her that you would send her a memo
outlining some ways to evaluate the training.

Write a brief memo
explaining the major concepts of evaluating and validating training to the
Barbara Maddock, the Director of Information Technology.

  • Be
    sure to explain the concepts in such a way that someone without a
    comprehensive background in training will understand the ideas and be able
    to apply them. (If you must use training jargon, be sure to provide an
    explanation).
  • Address
    the 4 levels of evaluation
  • You
    should include an example to help demonstrate each level.

I need this in APA Format….no
plagaism or grammar errors.

 

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